Below are the terms on which we supply any of our Products for sale or Services for bespoke items, all of which are listed on the Prince & Rebel website.
Please carefully read and understand these terms and conditions before ordering any Products or Services from Prince & Rebel. You agree to be bound by these terms when ordering any of our Products or Services.
If you refuse to accept these terms you will not be able to order any Products or Services from our site. If you have any queries regarding these Terms then please contact our customer services team, firstname.lastname@example.org.
You should print or store a copy of these Terms for future reference.
Ordering and Contact Information
When you place an order, we will require your name, e-mail address, payment details and a contact telephone number. A contact telephone number is required so that we may call you should there be a problem with your order and/or if your order requires a delivery costing. We may, unless you advise us otherwise, pass this information to our couriers (DHL and DPD) and/or other agents in case they need to get in contact arrange the processing and delivery of your order. Without all this contact information we will be unable to process your order and/or notify you of your orders acceptance and/or any issues with the order.
The email confirmation we will send you is only a confirmation that we have received your order and payment via our online ordering system. This “confirmation of order email” is not an acceptance of your order and we retain the right to cancel any order, contact you and then issue a full refund in the event of complications with your order; including, but not limited to, stock availability, pricing display errors and delivery charges.
Once your order has been dispatched, the completion of the contract for services between yourself and Prince & Rebel takes place.
We reserve the right to cancel any orders and obligations or services due to the following reasons:
We have been unable to obtain payment authorisation.
The product that you have ordered is out of stock
A pricing or product description error has been identified
You, the customer, fail to reach any order criteria set out in these Terms & Conditions.
We reserve the right to reject any offer of purchase by you at any time.
Production Information, Product Images and Pricing
All prices published on this website are in pounds sterling (GBP) and are inclusive of VAT and any government duties.
Each product purchased is sold subject to its Product Description. We will take all reasonable care to ensure that all our website product descriptions, details and prices of products are correct at the time when this information was entered into the online ordering system. Whilst we aim to keep our website as up to date as possible, this information, including the Product Description, may not always reflect the situation at the exact moment you place an order. We are under no obligation to provide any Product or Service to you at an incorrect (lower) price, even after we have emailed you an Order Confirmation, if the pricing error is obvious and/or unmistakable and could have reasonably been recognised by you as a mis-pricing. We reserve the right to withdraw any products from our website at any time and/or remove or edit any materials or content on this website.
Prices on our website may exclude delivery costs, which will be added to the total amount due whilst completing your order. Delivery costs are as set out in our Delivery Information page.
All images shown on our website and/or print material are for illustration purposes only. Due to your personal display configuration there may be slight colour, brightness and contrast variations between the finished art print and those that are displayed on the screen you are viewing this website on. Whilst we have balanced any product photos accordingly, you accept that some differences may occur.
Most of our products are also displayed alongside additional props, furniture, fixtures and fittings, but these items are not included in the sale of a product unless otherwise specified.
The point of sale is where all payments will be made, not at point of despatch. The total cost of your order is the price of the products and/or services you have ordered plus any delivery charges.
You confirm that the credit card, debit card or PayPal account that is being used as payment for your order is indeed yours. All credit/debit/PayPal users are subject to validation checks and authorisation by the card issuer/payment provider. If the issuer of your payment card or PayPal refuses to or does not, for any reason, authorise payment to us, we will not be liable for any delay or non-delivery.
We may refuse to process a credit/debit card or Paypal transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party due to the withdrawal of any services or product from this Website, whether or not the product has been sold.
To be eligible to purchase products from Prince & Rebel, on this Website and under English law you must:
Provide us with your real name, contact number, e-mail address, payment details and other requested information.
Be over 18 years of age
Provide a full delivery address. Please note that PO box number addresses are not acceptable.
Possess a valid credit or debit card issued by a bank acceptable to us OR Paypal account.
We aim to take all reasonable care within our powers to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party gains unauthorised access to any data you have provided to us either when accessing/ordering from our Website or dealing with us via telephone or email.
Unless otherwise stated, promotional/voucher codes cannot be used in conjunction with any other offer or discounts.
Free delivery promotions exclude deliveries to anywhere outside the UK mainland. Any codes issued are not valid against international shipping charges.
Promotional/Voucher codes may only be redeemed against in-stock items and cannot be used beyond their listed date of expiry. Where a minimum spend is required, this refers to the order subtotal and is not exclusive of shipping.
We are unable to apply discount codes retrospectively to an order once the sale has been made.
We reserve the right to cancel any promotion, offer or promotional/voucher code after seven working days of publication.
Costs and Payments for Bespoke Orders
All costs provided are inclusive of any value added tax and are valid for thirty days from the date of the quotation.
Quoted costs are unlikely to change from those provided unless the clients requirements or specifications change significantly from the original brief. The costs quoted are guide prices based upon what we anticipate the artwork and production time requirements to be based on previous experience. If the client alters the design brief or specifications during the production process and where there are significant variations to this, additional charges may be payable. We would make every effort to keep the client aware of this well in advance.
No artwork or production work will begin until we have received written approval of the quotation and/or design brief (by email or by post) and a minimum 50% deposit of the agreed costs (unless otherwise agreed in writing) is paid into our account or via a credit or debit card via our secure payment facility.
Unless agreed otherwise in writing, the remaining balance will be due before any artwork is dispatched.
If the invoiced amount is not paid to Prince & Rebel within the agreed payment term, then you will be liable for interest on the unpaid amount at 5% per month, until payment is received in full.
If any failure of payment requires court proceedings then all legal costs, including legal advice and representation in court and out of court, as well as all execution costs, shall be paid by you the client.
Right of Cancellation
Where you have ordered an “off the shelf” Product directly from this website, you are entitled to cancel this contract if you so wish, provided you exercise your right no longer than FOURTEEN (14) working days after the day on which you receive delivery of the products.
If you wish to exercise your right to cancel this contract under your statutory rights, prior to any product dispatch, then please contact our customer services via email at email@example.com.
If your order has already been dispatched then we require you to be responsible for the cost of returning an item to us where you have changed your mind.
As long as the product is sent back to us in a resalable condition we will refund the purchase amount minus any shipping costs. Please contact our customer services via email at firstname.lastname@example.org who can assist you with this process.
Where you have contracted to buy a design service (this will include those instances where we are producing a bespoke artwork to your specifications and/or we are customising an existing artwork for you), you may cancel the contract for any reason within seven working days, beginning on the day after the contract was entered into. However, by agreeing to these terms you understand and agree that we may start producing or customising your artwork before the end of the cancellation period and therefore your right to cancel your order will end when we start providing the service.
If costs are incurred by us in the production of any artworks before there has been an agreement to cancel either the whole or part of this contract, then you will be required to pay any costs directly to us for this work.
In the unlikely event that you receive bespoke artworks that are faulty or have been damaged in transit then Prince & Rebel would produce and send replacement artworks to the client at no extra cost.
For products ordered directly on our website your order will be fulfilled by the delivery date set out in the Order Confirmation email, or if no delivery date is specified, then within THIRTY (30) days of the date that you made your order, unless there are exceptional circumstances. We will always contact you as soon as possible should any problems arise.
If a product becomes unavailable and we can no longer deliver it to you within THIRTY (30) days of your order, we will contact you and either agree another delivery date or allow you to cancel the Contract, in which case we will refund any monies paid in accordance with our refunds policy, as set out below.
Any bespoke products have their own delivery leads times, to be agreed between yourself and Prince & Rebel in advance, and you are encouraged to look at these prior to proceeding with an order.
Any Product(s) that you have ordered from our website that are for delivery outside the EU, then they may be subject to import duties and taxes which are levied when the delivery reaches your specified destination.
You will be fully responsible for any such payment of import duties and taxes. Unfortunately we have have no control over these charges and cannot predict their amount therefore we strongly advise you to contact your local customs office for further information BEFORE placing your order.
Please note that you must also comply with any and all applicable laws and regulations for the country to which the products are destined. We will not be liable for any breach by you of any such laws.
Risk and Title
The Product(s) will be solely at your risk from the moment of delivery.
Ownership of the Product(s) will only pass to you when we receive full payment of all sums due in respect of the Product(s), including any delivery charges.
We warrant to you that any Product(s) purchased through this website are of satisfactory quality and that we will provide Products and Services which conform with their description and are carried out with reasonable care and skill.
Prince & Rebel’s liability for losses you suffer as a result of us breaking this agreement is strictly limited to the purchase price of Product(s) you purchased and any losses which are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by you and us at the time your order is accepted and processed by us.
This does not include or limit in any way our liability:
(a) For death or personal injury caused by our negligence;
(b) For fraud or fraudulent misrepresentation; or
(c) For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
Prince & Rebel shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation:
(a) loss of income or revenue
(b) loss of profits or contracts
(c) loss of business
(d) loss of anticipated savings
(e) loss of data
(f) replacement costs, or
(g) any similar damages.
If you are not completely satisfied with your purchase, then you may return it to us in its original packaged condition within FOURTEEN (14) days for a refund. This will exclude any delivery fees.
Please inspect your order thoroughly to ensure you are satisfied with the Product(s) before disposing of any packaging as failure to do so may result in us being unable to refund your payment.
You can either send the product directly back to us or in some cases we can arrange a collection - please contact our customer services at email@example.com for further information.
You accept that Prince & Rebel does not offer returns or refunds on any bespoke or custom made artworks as these are made uniquely to order for the client.
If you have returned any Product(s) because of a defect or for some other reason for which we are responsible, then we will refund the full payment for the Product, including any delivery costs, as well as reimbursing you for the cost of returning the Product back to us.
We will examine the returned Product(s) and then notify you of your entitlement to a refund via e-mail within a reasonable period of time. Any refund due to you will be made within THIRTY (30) days from the day we received your cancellation notice. We aim to make refunds using the same payment method you would have used to pay for your purchase.
Where you have returned any Product(s) in circumstances other than those listed above (which includes rejecting a product defect in more than a reasonable amount of time after delivery), then any refund will be at our sole discretion. If we do agree to provide a payment refund, we will not refund the original cost of delivery to you and any costs incurred by you in sending the Product back to us.
When returning any Product(s) back to us for any reason, you must take reasonable care to insure that they are received by us and not damaged in transit.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
All notices given by you must be given in writing and delivered by hand, post or email.
Data Protection and Privacy
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure but, in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Events Outside of our Control
We will not be responsible or liable for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event. If such an event persists for ninety (90) days or more, you may, at your option and if it is reasonable to do so, terminate the Contract by giving FOURTEEN (14) days written notice to us of such termination.
Copyright and Intellectual Property Notice
All copy, code, product images, website graphics and artwork are either owned and copyrighted by Prince & Rebel or licensed by us. No unauthorised use of copy, code, product tiles or product/website images may be used without the express permission or approval by Prince & Rebel.
You may not copy, print or manufacture copies or imitations from any of our Products, or copy, print or manufacture copies or imitations from any images contained on this website, or become directly or indirectly involved in this. This means that you are not allowed to sell, broadcast, send or make any of our products, artwork and images available to anyone else. To do so will be an infringement of ours and/or any licensors’ copyright and a material breach of these Terms because the intellectual property rights in the Product may be owned by third parties.
Any rights we do not grant are reserved.
Our Right to Vary these Terms and Conditions
We reserve the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
You will be subject to the terms and conditions in force at the time of your order of Products or Services from us, unless any change to these terms and conditions is required to be made by a law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms before we send you the order confirmation email (in which case we have the right to assume that you have accepted the change to the terms, unless you notify us to the contrary within SEVEN (7) working days of receipt by you of any Product(s).
Law and Jurisdiction
Contracts for the purchase of Products and Services through our website will be governed by English law. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.