What sizes does your canvas artwork come in?
Our most common sizes are:
- 12x16" (30x40cm)
- 18x24" (45x60cm)
- 24x32" (60x80cm)
- 30x40" (72x100cm)
- 36x48" (90x120cm)
How are the canvas frames made?
We make everything to order with absolute attention to detail. Our premium cotton canvas prints are stretched by hand and use frames that are 1.5" (38mm) thick and come with built-in corner wedges. They are milled from the finest quality European kilndried knotless pine (all from sustainable sources) and finished to the very highest standard with brown framing tape and a flat hanging system that keeps the canvas lying perfectly against the wall.
What type of canvas do you use?
We are most definitely NOT a poly-canvas type company. Only the very best will do for our clients which is why we produce everything on artist grade tight-weave 400gsm cotton canvas using a giclée printing method.
What sizes do your framed prints come in?
Our most common sizes are:
- 12x16in (Print size within the mount: 8x12in)
- 16x20in (Print size within the mount: 12x16in)
- 20x28in (Print size within the mount: 16x24in)
- 28x40in (Print size within the mount: 24x36in)
How thick are the wooden frames?
Our high-quality satin wood frames are 20mm thick at the front and 23mm deep at the sides. We also supply the frame ready-strung so you can hang it straight out of the box.
Do you supply artwork in any other sizes?
We offer a full Bespoke Service should you require something from our collection in another size/aspect ratio as well as creating unique one of pieces for your home or business.
Can you supply your artwork in a custom frame?
We are able to frame any of our artwork via our Bespoke Service - we can recommend some rather fabulous frames all of which can be fitted to absolute perfection and finished to the very highest standard right here in Convent Garden.
Where do you deliver to?
We provide instant online ordering and shipping for our Canvas and Framed Prints to the following places:
- U.K and Ireland
- Hong Kong
- The Netherlands
If you can't see your country listed...
Fear not we can probably still ship to your country - please contact us and we will provide you with a live shipping cost before allowing you to proceed with your secure online order.
How much does delivery cost?
Deliveries within the UK is free on all products. For most other countries we provide a live shipping cost on the “shopping cart” page before you pay.
Any artworks that are for delivery outside the EU may be subject to local import duties and taxes which are levied when the delivery reaches your specified destination. Unfortunately we have have no control over these charges and cannot predict the amount - please see our Terms and Conditions for more info.
What is the normal delivery time of your products?
All of our products are made to order and the lead time is displayed on each product page.
Our delivery time is typically between 2-5 business days for the UK, North America and most EU countries, although we always try and get your order made and posted as quickly as we can. We’ll send you an email as soon as your item is ready for dispatch. International shipping can of course take a little longer depending on distance.
Bespoke items may require longer to produce and therefore deliver, we will however provide you with a delivery estimate once your requirements have been arranged.
Can I track my delivery?
Canvas Prints and Paper-only Prints under 24x32" will be sent by Royal Mail Tracked, with all canvas artwork 24x32" and larger being sent by courier. We use courier delivery services from the likes of Fedex and UPS and will happily provide you with a tracking number once your product is dispatched. Framed Prints are typically sent via Royal Mail and a signature will be required upon delivery.
How is your artwork packaged and shipped?
Our artwork is packaged very carefully and placed in a custom made shipping box. If for some reason your package is damaged in transit then please indicate it to the courier and sign that the package was received in a damaged condition, then contact us right away and we’ll quickly find a solution for you.
Do I need to sign for delivery?
Yes, you will need to be present for delivery. For larger canvas prints over 24x32" we will provide you with a courier tracking number so you can keep tabs on its location. If you miss your delivery our courier will leave a calling card detailing how to receive a second delivery attempt.
Can I amend my delivery address after an order has been dispatched?
Once your order has been dispatched we can’t amend the delivery address. If your order remains undelivered for whatever reason and is then returned to us, we may be able to arrange delivery to another address, however an additional shipping charge would be incurred.
Ordering and Order Status
What payments do you accept?
We accept most major credit and debit cards as well as Paypal.
How do I check the status of my order?
You can check the status of your order from the My Account page. We will however send you confirmation emails immediately after you place your order and one once your product has been dispatched for delivery.
I’ve had a change of heart, can I cancel my order?
You may be able to cancel your order as long as we haven’t started making your artwork, although we normally begin working on orders immediately. Please contact us quoting your order number and we'll see what we can do.
Returns and Refunds
If you need to arrange a return then please contact us (or email us directly via firstname.lastname@example.org) within 14 days quoting your order number and reason for return. For products that have been made to order you will not be able to cancel your order before delivery.
You will be responsible for the cost of returning an item to us where you have changed your mind. As long as the product is sent back to us in a resalable condition we will refund the purchase amount minus any shipping costs.
Unfortunately we cannot offer refunds on any customised and/or bespoke prints unless faulty - as these are made to order.
If your return is because of a defect or for some other reason for which we are responsible, then we will refund the full payment for the product, including any delivery costs, as well as reimbursing you for the cost of returning the Product back to us. In some cases we may be able to arrange courier collection of your product.
When returning any Product(s) back to us for any reason, you must take reasonable care to insure that they are received by us and not damaged in transit.
Please see our “Terms and Conditions” for more information on returning goods.
If we are providing you with a refund then we aim to do this as soon as we have safely received your order back with us. We will refund directly back to the card/account you used to pay for your order and of course contact you as soon as this has been processed.